FAQ's / Terms & Conditions
Why PSA ?
At PSA, we know that “teaching" does not ensure "learning". Learning happens in an environment that allows the child to feel comfortable without being conscious; where the child is having fun (their idea of fun, not their parents' or coaches' idea of fun); an environment in which the child feels "accepted" by their peers without discrimination and has a sense of fulfillment. A good marker to know if this is being done right is to observe if the child is excited about going to their badminton training session. It is extremely difficult to build the right environment through a transactional training model. Which is why we follow a systemic, long-term approach to training. A systemic approach takes time, requires careful planning and delivery; consistency and high frequency of attendance; measurement of progress and an open learning attitude on the part of all stakeholders. Give us a call if you want to be part of a learning environment that's fun and fulfilling.
Who can join ?
Our term based programmes are designed for ages 6+ and for all skill levels.
For adults we offer private 1-on-1 or private group training scheduled by appointment.
What do you need to bring ?
You need to bring your badminton racket, wear appropriate sports attire and carry your own drinking water. At some venues, such as our venue in Oud Metha, non-marking soled badminton shoes are mandatory. At our Oud Metha venue shoes must be worn and taken off AT the venue prior to and after each training session.
Discounts ? Promotions ?
Emirates Airlines Platinum Card holders enjoy 10% discount on coaching fees.
PSA Members enjoy discounts on our badminton summer and winter camps as well as discounts on Flypower badminton merchandise (rackets, shoes, apparel, bags)
What should you expect ?
Your expectations and motivation plays a large part in determining your success. Badminton is the fastest racket sport in the world requiring a high-degree of physical, mental and emotional strength. Our coaching programme has a strong emphasis on these three aspects of developing a player. Be patient. Be ready to be challenged. Discipline, speed, agility, endurance, coping with mental and emotional pressure, decision making, stretching the limits of your physical boundaries…. these are the life skills that will mould you as you progress in the sport. Our goal is to make you the best badminton player you can be!!! Are you ready?
What are the PSA member benefits ?
Free access to PSA's online booking system and mobile app to manage your class booking
20% discount on Flypower badminton equipment (Racquets, Shoes, Bags & Apparel)
Free PSA T-Shirt or BackPack upon sign up.
Free entry to monthly PSA Internal Tournaments (held on the last Friday of each month).
Member discount on PSA Badminton Camps.
Regular Member Only Promotions through the year.
Terms and Conditions
Terms and Conditions of Membership
Terms and Conditions applicable to all players/members
By signing the PSA Player Registration Form or by signing up for or attending coaching programmes provided by PSA, players and their legal guardians (hereinafter referred to as Members) are automatically bound by and agree to abide by these terms and conditions.
Members agree to adhere to the guidelines and restrictions issued and updated, from time to time, by the DM Health and Safety, Dubai Sports Council, Knowledge and Human Development and other UAE government entities with regard to attending sports training conducted by Professional Sports Academy LLC. A detailed listing of the procedures can be found at this link https://www.dubaisc.ae/Style%20Library/docs/ReopeningDubai_SectorsPlan_EN_Web.pdf
Members are solely responsible for adhering to all the guidelines and restrictions, including social distancing of 2m and wearing masks and gloves, imposed by Dubai Municipality Health and Safety, Dubai Sports Council, Knowledge and Human Development Authority (KHDA) and other UAE government entities.
Members confirm that they have either tested COVID-19 negative or have displayed no COVID-19 symptoms and have not come in contact with anyone who has tested COVID-19 positive or displayed COVID-19 symptoms for at least 14-days prior to attending training. Members will sign a COVID-19 Self-Declaration Form in this regard.
Members commit to immediately informing PSA if they, or anyone they are in contact with, test COVID-19 positive or display COVID-19 symptoms.
Members will not share their personal training equipment including but not limited to rackets, shuttlecocks, skipping ropes, water bottles, food etc with other members.
While PSA and its partners will make necessary arrangements for a safe training environment, it is the sole responsibility of the player/member and their parents/legal guardians to ensure compliance with such guidelines and restrictions. All waivers and discharges will extend to COVID-19 related issues.
Members will not share food and drink with other members at the training sessions.
Members will social distance by 2m from all other members and wear face masks and gloves off-court at all times and on-court as directed by the PSA coaching staff.
Members have the right to expect professionally delivered services from PSA.
Membership to PSA will be deemed automatically expired unless renewed on or before expiry date. All member benefits will cease upon expiry of membership.
Members may be given access to PSA's Online Self-Service Portal and MemberMe+ mobile app (for Android and IOS) to manage their packages and schedule their classes.
Unattended classes will be deemed as No Show. No refund or make up class will be provided for No Shows.
PSA may contract third-party training venues at which to conduct its coaching programmes and deliver its services. Members agree to abide by all rules and regulations stipulated by such third party venues in addition to PSA's guidelines. Some of these venues may be covered by Public Liability Insurance requiring adherence to certain rules and safety standards.
Members are required to conduct themselves in a disciplined and orderly manner at all times and follow the instructions of the PSA staff at the venue.
Any injury to self or others, damage to property or equipment, whether intentional or accidental, must be immediately reported to the PSA staff at the venue or by calling +971-52-9078179. Failure to report such injuries or damages may violate the terms of our Insurance Policy and make the player/s and/or their legal guardians liable for such injuries/damages and any related costs.
The playing area (sports hall) will only be accessible to members and players who have a legitimate class. Parents, guardians and non-players are requested not to enter the playing area (sports hall). Your child’s progress will be showcased at regular intervals during planned Open Days and Internal Tournaments to which parents and well wishers will be invited. Alternatively, parents may communicate with PSA by emailing email@example.com for all queries related to their ward’s progress.
Players should report to the playing area 10 minutes before their appointed class time and must leave the venue no more than 10 minutes after their class ends or after they are released by their coaches. In all cases, the playing area (courts) must be cleared immediately upon completion of the class.
Parents/Guardians may please drop and collect their children at the door of the sports hall on time. If you are delayed for any reason and cannot pick your child up on time, please inform us without delay. While we will make every effort to ensure the safety of your child, PSA cannot be held responsible, under any circumstances, for the safety of your child.
For the benefit of all, players reporting more than 10 minutes AFTER their scheduled class start time may be refused entry for that class. In such case, the class will be deemed a No Show.
Players must follow the instructions of the coaching staff at all times. Players can be barred from training for indiscipline or failing to follow the instructions of the coach. Serious offences may result in expulsion from the academy and cancellation of the player's membership. In such cases, players will forfeit all remaining classes and not be eligible for any refunds.
Where PSA uses Badminton Court Mats, players must wear shoes with non-marking SOLES for INDOOR sports use ONLY, otherwise they may not be allowed to enter the playing area. Players causing damage to Badminton Court Mats and other equipment will be held liable for such damage. PSA reserves the right to recover the value of such damage from the player or player’s legal guardians as the case may be.
Playing equipment including nets, shuttles, training aids etc. provided by PSA during classes is the sole property of PSA. Members are requested to respect all playing equipment to maximize their utility.
Memberships are NOT transferable.
Members are entitled to 20% discount on Flypower badminton equipment (rackets, shoes, bags and apparel) subject to availability. Accessories such as strings, grips, wrist bands, racket sleeves are NOT included in this promotion.
Players are responsible for their belongings including their personal playing equipment such as rackets, shoes, kit bags etc. Under no circumstances will PSA be responsible for loss or damage to players’ personal belongings at any PSA or third party training venue.
Training methodology developed and used by PSA including techniques, strategies and modus operandi may be proprietary to PSA. Members, parents / guardians of members privy to such information will maintain the confidentiality of the information. Videography and photography during training sessions is strictly forbidden unless with prior permission from PSA.
If classes cannot be conducted by PSA for reasons that are deemed within its control, such classes will either be made up by PSA or a corresponding refund provided to the member at the sole discretion of PSA.
To streamline the flow and effectiveness of communication, any queries regarding players’ progress or concerns or complaints should be directed in writing by email to firstname.lastname@example.org. Please refrain from calling or messaging the coaching staff.
All Discounts and Promotions are mutually exclusive and cannot be used in conjunction with each other.
Members hereby grant PSA the right to use their testimonies, pictures and/or videos taken during PSA training sessions unless specifically denied in writing by them.
Members relinquish, waive and discharge Professional Sports Academy and any other associated company or individual related to their participation in PSA training services and understand that activities of this nature involve certain risks. Members confirm that they are in good physical shape and have no serious medical conditions that would prevent them from participating in PSA's coaching program. Professional Sports Academy or any other associated company or individual will not be held responsible for any injury, damage suffered directly or indirectly arising from the activities carried out during the coaching activity.
Members acknowledge that NO supplemental insurance is provided by Professional Sports Academy and that they shall be solely responsible for any and all expenses required in case of injury or damage.
PSA reserves the right to amend, append or otherwise modify these terms and conditions without notice.
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PSA Refund Policy
PSA will provide a refund nett of any processing fees and/or refund charges, such as credit card transaction fees, whether its own or of third parties, if purchased services cannot be delivered by PSA for reasons that are deemed within its control. Such classes will either be made up by PSA by offering the customer alternative dates and times or a corresponding refund provided to the member nett of all processing charges and/or refund charges as may be applicable at the sole discretion of PSA.
Members are required to schedule their classes using PSA's Online Self-Service Portal or the MemberMe+ mobile app (for Android and IOS). PSA reserves the right to refuse entry to Members who turn up unscheduled for any class. Members who schedule classes and cannot make it for whatever reason have the option of Rescheduling or Canceling their scheduled classes without any penalty. Please refer to detailed terms and conditions for cancellation policy. Unattended scheduled classes that are NOT CANCELED will be deemed as No Show. No refund or make up class will be provided in such instances.