FAQ's / Terms & Conditions

FAQ's

Why PSA ?


At PSA, we know that “teaching" does not ensure "learning". Learning happens in an environment that allows the child to feel comfortable without being conscious; where the child is having fun (their idea of fun, not their parents' or coaches' idea of fun); an environment in which the child feels "accepted" by their peers without discrimination and has a sense of fulfillment. A good marker to know if this is being done right is to observe if the child is excited about going to their badminton training session. It is extremely difficult to build the right environment through a transactional training model. Which is why we follow a systemic, long-term approach to training. A systemic approach takes time, requires careful planning and delivery; consistency and high frequency of attendance; measurement of progress and an open learning attitude on the part of all stakeholders. Give us a call if you want to be part of a learning environment that's fun and fulfilling.




Who can join ?


Our term based programmes are designed for ages 6+ and for all skill levels. For adults we offer private 1-on-1 or private group training scheduled by appointment.




What do you need to bring ?


You need to bring your badminton racket, wear appropriate sports attire and carry your own drinking water. At some venues, such as our venue in Oud Metha, non-marking soled badminton shoes are mandatory. At our Oud Metha venue shoes must be worn and taken off AT the venue prior to and after each training session.




Discounts ? Promotions ?


Emirates Airlines Platinum Card holders enjoy 10% discount on coaching fees. PSA Members enjoy discounts on our badminton summer and winter camps as well as discounts on Flypower badminton merchandise (rackets, shoes, apparel, bags)




What should you expect ?


Your expectations and motivation plays a large part in determining your success. Badminton is the fastest racket sport in the world requiring a high-degree of physical, mental and emotional strength. Our coaching programme has a strong emphasis on these three aspects of developing a player. Be patient. Be ready to be challenged. Discipline, speed, agility, endurance, coping with mental and emotional pressure, decision making, stretching the limits of your physical boundaries…. these are the life skills that will mould you as you progress in the sport. Our goal is to make you the best badminton player you can be!!! Are you ready?




What are the PSA member benefits ?


Free access to PSA's online booking system and mobile app to manage your class booking 20% discount on Flypower badminton equipment (Racquets, Shoes, Bags & Apparel) Free PSA T-Shirt or BackPack upon sign up. Free entry to monthly PSA Internal Tournaments (held on the last Friday of each month). Member discount on PSA Badminton Camps. Regular Member Only Promotions through the year.





Terms and Conditions

Terms and Conditions of Membership


Terms and Conditions applicable to all players/members By signing the PSA Player Registration Form or by signing up for or attending coaching programmes provided by PSA, players and their legal guardians (hereinafter referred to as Members) are automatically bound by and agree to abide by these terms and conditions. Members agree to adhere to the guidelines and restrictions issued and updated, from time to time, by the DM Health and Safety, Dubai Sports Council, Knowledge and Human Development and other UAE government entities with regard to attending sports training conducted by Professional Sports Academy LLC. A detailed listing of the procedures can be found at this link https://www.dubaisc.ae/Style%20Library/docs/ReopeningDubai_SectorsPlan_EN_Web.pdf Members are solely responsible for adhering to all the guidelines and restrictions, including social distancing of 2m and wearing masks and gloves, imposed by Dubai Municipality Health and Safety, Dubai Sports Council, Knowledge and Human Development Authority (KHDA) and other UAE government entities. Members confirm that they have either tested COVID-19 negative or have displayed no COVID-19 symptoms and have not come in contact with anyone who has tested COVID-19 positive or displayed COVID-19 symptoms for at least 14-days prior to attending training. Members will sign a COVID-19 Self-Declaration Form in this regard. Members commit to immediately informing PSA if they, or anyone they are in contact with, test COVID-19 positive or display COVID-19 symptoms. Members will not share their personal training equipment including but not limited to rackets, shuttlecocks, skipping ropes, water bottles, food etc with other members. While PSA and its partners will make necessary arrangements for a safe training environment, it is the sole responsibility of the player/member and their parents/legal guardians to ensure compliance with such guidelines and restrictions. All waivers and discharges will extend to COVID-19 related issues. Members will not share food and drink with other members at the training sessions. Members will social distance by 2m from all other members and wear face masks and gloves off-court at all times and on-court as directed by the PSA coaching staff. Members have the right to expect professionally delivered services from PSA. Membership to PSA will be deemed automatically expired unless renewed on or before expiry date. All member benefits will cease upon expiry of membership. Members may be given access to PSA's Online Self-Service Portal and MemberMe+ mobile app (for Android and IOS) to manage their packages and schedule their classes. Unattended classes will be deemed as No Show. No refund or make up class will be provided for No Shows. PSA may contract third-party training venues at which to conduct its coaching programmes and deliver its services. Members agree to abide by all rules and regulations stipulated by such third party venues in addition to PSA's guidelines. Some of these venues may be covered by Public Liability Insurance requiring adherence to certain rules and safety standards. Members are required to conduct themselves in a disciplined and orderly manner at all times and follow the instructions of the PSA staff at the venue. Any injury to self or others, damage to property or equipment, whether intentional or accidental, must be immediately reported to the PSA staff at the venue or by calling +971-52-9078179. Failure to report such injuries or damages may violate the terms of our Insurance Policy and make the player/s and/or their legal guardians liable for such injuries/damages and any related costs. The playing area (sports hall) will only be accessible to members and players who have a legitimate class. Parents, guardians and non-players are requested not to enter the playing area (sports hall). Your child’s progress will be showcased at regular intervals during planned Open Days and Internal Tournaments to which parents and well wishers will be invited. Alternatively, parents may communicate with PSA by emailing feedback@psauae.com for all queries related to their ward’s progress. Players should report to the playing area 10 minutes before their appointed class time and must leave the venue no more than 10 minutes after their class ends or after they are released by their coaches. In all cases, the playing area (courts) must be cleared immediately upon completion of the class. Parents/Guardians may please drop and collect their children at the door of the sports hall on time. If you are delayed for any reason and cannot pick your child up on time, please inform us without delay. While we will make every effort to ensure the safety of your child, PSA cannot be held responsible, under any circumstances, for the safety of your child. For the benefit of all, players reporting more than 10 minutes AFTER their scheduled class start time may be refused entry for that class. In such case, the class will be deemed a No Show. Players must follow the instructions of the coaching staff at all times. Players can be barred from training for indiscipline or failing to follow the instructions of the coach. Serious offences may result in expulsion from the academy and cancellation of the player's membership. In such cases, players will forfeit all remaining classes and not be eligible for any refunds. Where PSA uses Badminton Court Mats, players must wear shoes with non-marking SOLES for INDOOR sports use ONLY, otherwise they may not be allowed to enter the playing area. Players causing damage to Badminton Court Mats and other equipment will be held liable for such damage. PSA reserves the right to recover the value of such damage from the player or player’s legal guardians as the case may be. Playing equipment including nets, shuttles, training aids etc. provided by PSA during classes is the sole property of PSA. Members are requested to respect all playing equipment to maximize their utility. Memberships are NOT transferable. Members are entitled to 20% discount on Flypower badminton equipment (rackets, shoes, bags and apparel) subject to availability. Accessories such as strings, grips, wrist bands, racket sleeves are NOT included in this promotion. Players are responsible for their belongings including their personal playing equipment such as rackets, shoes, kit bags etc. Under no circumstances will PSA be responsible for loss or damage to players’ personal belongings at any PSA or third party training venue. PSA may, from time to time, require its members to use its own or third party software or online training tools. Members will be bound by the terms of use of such tools and will have the right to use such tools only as long as their membership is active. Training methodology developed and used by PSA including techniques, strategies and modus operandi may be proprietary to PSA. Members, parents / guardians of members privy to such information will maintain the confidentiality of the information. Videography and photography during training sessions is strictly forbidden unless with prior permission from PSA. If classes cannot be conducted by PSA for reasons that are deemed within its control, such classes will either be made up by PSA or a corresponding refund provided to the member at the sole discretion of PSA. To streamline the flow and effectiveness of communication, any queries regarding players’ progress or concerns or complaints should be directed in writing by email to feedback@psauae.com. Please refrain from calling or messaging the coaching staff. All Discounts and Promotions are mutually exclusive and cannot be used in conjunction with each other. Members hereby grant PSA the right to use their testimonies, pictures and/or videos taken during PSA training sessions unless specifically denied in writing by them. Members relinquish, waive and discharge Professional Sports Academy and any other associated company or individual related to their participation in PSA training services and understand that activities of this nature involve certain risks. Members confirm that they are in good physical shape and have no serious medical conditions that would prevent them from participating in PSA's coaching program. Professional Sports Academy or any other associated company or individual will not be held responsible for any injury, damage suffered directly or indirectly arising from the activities carried out during the coaching activity. Members acknowledge that NO supplemental insurance is provided by Professional Sports Academy and that they shall be solely responsible for any and all expenses required in case of injury or damage. PSA reserves the right to amend, append or otherwise modify these terms and conditions without notice.




Privacy Policy


What is this Privacy Policy for? This privacy policy is for www.psauae.com and served by Professional Sports Academy LLC and governs the privacy of its users who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy. The Website This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. Use of Cookies This website may use cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device. Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors. This website may use tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ]. Other cookies may be stored to your computer's hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected. Contact & Communication Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties. Email Newsletter This website may operate an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998 (UK). No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity may be tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity. In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 (UK) subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead. ​ External Links Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned. Adverts and Sponsored Links This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve. Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned. Social Media Platforms Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. Shortened Links in Social Media This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.




PSA Refund Policy


PSA will provide a refund nett of any processing fees and/or refund charges, such as credit card transaction fees, whether its own or of third parties, if purchased services cannot be delivered by PSA for reasons that are deemed within its control. Such classes will either be made up by PSA by offering the customer alternative dates and times or a corresponding refund provided to the member nett of all processing charges and/or refund charges as may be applicable at the sole discretion of PSA. Members are required to schedule their classes using PSA's Online Self-Service Portal or the MemberMe+ mobile app (for Android and IOS). PSA reserves the right to refuse entry to Members who turn up unscheduled for any class. Members who schedule classes and cannot make it for whatever reason have the option of Rescheduling or Canceling their scheduled classes without any penalty. Please refer to detailed terms and conditions for cancellation policy. Unattended scheduled classes that are NOT CANCELED will be deemed as No Show. No refund or make up class will be provided in such instances.





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